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Recall Type: Date Range:    
   

Joint Recall with Health Canada

 

September 15, 2016

Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.

To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.

Hazard:
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.

Incidents / Injuries:
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Remedy:
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details. Carrier/Retailer Phone Web AT&T 1-800-331-0500 http://www.att.com/esupport/ Best Buy 1-888-237-7289 http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994 Sprint 1-888-211-4727 http://newsroom.sprint.com/news-releases/ T-Mobile 1-844-275-9309 http://t-mo.co/Note7_Exchange U.S. Cellular 1-888-944-9400 http://www.uscellular.com/about/ Verizon 1-800-922-0204 http://www.verizonwireless.com/smartphones/

Consumer Contact:
Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.

Product Note:
Health Canada's recall can be found here: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60168r-eng.php

  2 Product Photos
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  • Recalled Samsung Galaxy Note7 phone
  • Recalled Samsung Galaxy Note7 phone


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Release No:
16266

Units:
About 1 million

Manufacturer:
Samsung Electronics America Inc., of Ridgefield Park, N.J.

Manufactured In:
South Korea and China

Retailer:
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.

Sold At:
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites

When Sold:
August 2016 through September 2016

Price Range:
between $850 and $890

Source: CPSC

 

 
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