CONSUMER SAFETY ALERT

Gas in the fireplace can accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter and create a risk of burns or lacerations from broken glass.
Official Consumer Product Safety Recall • April 27, 2005

CPSC, Heat & Glo Announce Recall of Gas Fireplaces

The recall involves all HEAT-N-GLO® Gem 36 and Gem 42 direct vent gas fireplaces. The model number is located on the rating plate inside the unit on the base pan in front of the gas control. The rating plate can be accessed by removing the lower grille on the fireplace. This recall also includes Gem 36 fireplaces that recently received a replacement burner assembly.

Required Consumer Action

Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should shut off the gas supply to the fireplace by removing the lower grille on the fireplace and turning off the ball valve (red lever) on the gas supply line.

Contact Information

For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to the firm's online registration page at www.gem3642.com or www.heatnglo.com

Recall Details

Sold At
Dealers and distributors of Hearth products nationwide sold the fireplace, from July 2002 through April 2005, for between $2,380 and $2,700.
Injuries
Heat & Glo has received 21 reports of shattered glass, including four minor injuries.
Manufacturer
Heat & Glo, of Lakeville, Minn.
Recall Number
05162

Product Information

Product Name
HEAT-N-GLO® Gem 36 and Gem 42 gas fireplaces
Product Type
Fireplaces & Accessories
Number of Units
About 7,800
Manufacturer Name
Heat & Glo, of Lakeville, Minn.
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone (800) 215-5152
Website www.gem3642.com
Full Contact Information

For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to the firm's online registration page at www.gem3642.com or www.heatnglo.com