CONSUMER SAFETY ALERT

A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
Official Consumer Product Safety Recall • May 20, 2008

Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls

This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.

Required Consumer Action

Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.

Contact Information

For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com

Recall Details

Sold At
Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.
Injuries
Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
Recall Number
08572

Product Information

Product Name
Cricket EZ Cellular Phones
Product Type
Telephones, Cell Phones & Accessories
Number of Units
About 285,000
Distributed By
Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.)
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone (866) 441-1577
Website www.mycricket.com
Full Contact Information

For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com