CONSUMER SAFETY ALERT

An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
Official Consumer Product Safety Recall • October 14, 2008

Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard

This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."

Required Consumer Action

Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.

Contact Information

For additional information, contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the firm's Web site at www.jabra.com

Recall Details

Sold At
GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part.
Injuries
GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting.
Manufacturer
GN Netcom Inc., of Nashua, New Hampshire
Recall Number
09010

Product Information

Product Name
GN9120 Wireless Headsets
Product Type
Audio/Video Systems & Accessories
Number of Units
About 525,000 (an additional 675,000 were sold outside the U.S.)
Manufacturer Name
GN Netcom Inc., of Nashua, New Hampshire
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone (877) 803-6467
Website www.jabra.com
Full Contact Information

For additional information, contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the firm's Web site at www.jabra.com