CONSUMER SAFETY ALERT
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Required Consumer Action
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Contact Information
For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com
Recall Details
Sold At
Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
Injuries
None reported.
Manufacturer
Samsung Telecommunications America, of Richardson, Texas
Recall Number
09744
Product Information
Product Name
Samsung "Jitterbug" Cell Phones
Product Type
Telephones, Cell Phones & Accessories
Number of Units
About 160,000
Manufacturer Name
Samsung Telecommunications America, of Richardson, Texas
Distributed By
GreatCall d/b/a Jitterbug, of San Diego, Calif.
Manufactured In
South Korea