CONSUMER SAFETY ALERT

The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/matrix-brand-training-cycles-johnson-health-tech-north-america-recalled-due-potential
Official Consumer Product Safety Recall • January 30, 2025

Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard

This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001

Required Consumer Action

Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.

Contact Information

Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.

Recall Details

Sold At
Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.
Injuries
The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
Remedy
Repair
Recall Number
25109

Product Information

Product Name
Matrix-brand Training Cycles
Number of Units
About 12,885 (In addition, about 140 were sold in Canada)
Imported By
Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin
Manufactured In
Taiwan

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 866-218-3674
Website www.matrixfitness.com/us/eng/recalls
Full Contact Information

Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.