CONSUMER SAFETY ALERT

The counterfeit batteries can overheat, posing burn and fire hazards.
Official Consumer Product Safety Recall • August 10, 2010

Asurion Recalls Counterfeit BlackBerry-branded Batteries Due to Burn and Fire Hazards

This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.

Required Consumer Action

Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.

Contact Information

For more information, contact Asurion toll-free at (866) 384-9175 between 8 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's website at www.001batex.com

Recall Details

Sold At
Asurion, as part of their handset protection claim program nationwide from March 2004 through October 2009.
Injuries
Asurion has received two reports of counterfeit BlackBerry®-branded batteries overheating, causing minor burns to a consumer's finger and minor property damage to a sofa and car seat.
Recall Number
10752

Product Information

Product Name
Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices
Product Type
Adapter/Power Supply/Charger/Battery
Number of Units
About 470,000
Distributed By
Asurion, of Smyrna, Tenn.

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Full Contact Information

For more information, contact Asurion toll-free at (866) 384-9175 between 8 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's website at www.001batex.com