CONSUMER SAFETY ALERT

The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2011/11869r-eng.php
Official Consumer Product Safety Recall • August 2, 2011

Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard

This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.

Required Consumer Action

Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.

Contact Information

For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail atvideorecall@cloudengines.com or visit the firm's website at www.pogoplug.com

Recall Details

Sold At
Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
Injuries
Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
Remedy
Refund
Recall Number
11294

Product Information

Product Name
Pogoplug Video file sharing device
Product Type
Computers Equipment and Accessories
Number of Units
About 9,500 in the United States and 1,500 in Canada
Imported By
Cloud Engines Inc. of San Francisco, Calif.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone (866) 582-6651
Website www.pogoplug.com
Full Contact Information

For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail atvideorecall@cloudengines.com or visit the firm's website at www.pogoplug.com