CONSUMER SAFETY ALERT

GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
Official Consumer Product Safety Recall • February 22, 2012

2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard

The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.

Required Consumer Action

2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.

Contact Information

For more information contact your home security company or 2GIG toll-free at (855) 244-4832 from 8 a.m. to 5 p.m. MT Monday through Friday or visit the firm's website at www.2gig.com

Recall Details

Sold At
GIG sold the GSM radio modules to home security companies and security system equipment distributors nationwide and in Canada between December 2010 and October 2011 for use in Go!Control Panels. Home security companies installed the modules in control pan
Injuries
The company is aware of 22 reports of the product overheating, including three reports of minor smoke, heat or fire damage to the wall where the control panel was mounted. There have been no reports of injuries.
Manufacturer
2GIG Technologies Inc., of Lehi, Utah
Remedy
Replace
Recall Number
12724

Product Information

Product Name
GSM Radio Modules Used in Go!Control Panels
Product Type
Home Control/Alarm Systems
Number of Units
About 40,000
Manufacturer Name
2GIG Technologies Inc., of Lehi, Utah
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone (855) 244-4832
Website www.2gig.com
Full Contact Information

For more information contact your home security company or 2GIG toll-free at (855) 244-4832 from 8 a.m. to 5 p.m. MT Monday through Friday or visit the firm's website at www.2gig.com