CONSUMER SAFETY ALERT
The computer's charger can overheat and melt, posing fire and burn hazards.
Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt
This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
Required Consumer Action
Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.
Contact Information
Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information.
Recall Details
Sold At
Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.
Injuries
Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.
Remedy
Replace
Recall Number
14061
Product Information
Product Name
HP Chromebook 11 power supply/charger
Product Type
Battery Chargers
Number of Units
About 145,000 units
Imported By
Google Inc., of Mountain View, Calif.
Distributed By
Hewlett-Packard Company (HP), of Palo Alto, Calif.
Manufactured In
China