CONSUMER SAFETY ALERT

The computers' lithium-ion batteries can overheat, posing fire and burn hazards.
Official Consumer Product Safety Recall • July 1, 2014

Sony Recalls VAIO Flip PC Laptops Due to Fire and Burn Hazards

This recall includes Sony's VAIO Flip PC laptops with model number (product name) SVF11N13CXS. The computers were sold in three colors silver, black and pink. They have a Panasonic-manufactured lithium-ion battery and a folding touch screen that measures about 11.6 inches diagonally and a backlit keyboard. The VAIO logo is etched on the outer top of the computer, near the hinge. The model and serial numbers are printed on a black label with white lettering on the underside of the screen. To locate the label, consumers should open the computer, move the switch from the lock to the release position and flip the display.

Required Consumer Action

Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price.

Contact Information

Sony toll-free at (866)702-7669 anytime or online at www.sony.com and click on the Support tab, then on Electronics and then on Product Support. Once on the Product Support site, click on the Computers and Tablets tab, then on VAIO Laptops and Desktops and scroll down to Product Alerts for more information.

Recall Details

Sold At
Sony retail stores nationwide and online at www.store.sony.com from February 2014 to April 2014 for about $800.
Injuries
Sony is aware of four incidents, which occurred in Asia, of computers overheating, resulting in units smoking, catching on fire and melting. No injuries have been reported.
Remedy
Repair
Recall Number
14220

Product Information

Product Name
Personal computers
Product Type
Laptop Computers
Number of Units
About 680
Imported By
Sony Electronics Inc. of San Diego, Calif.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Website www.sony.com
Full Contact Information

Sony toll-free at (866)702-7669 anytime or online at www.sony.com and click on the Support tab, then on Electronics and then on Product Support. Once on the Product Support site, click on the Computers and Tablets tab, then on VAIO Laptops and Desktops and scroll down to Product Alerts for more information.