CONSUMER SAFETY ALERT

A steel pin inserted into the idler on the shades can become dislodged and cause the shade to fall from the mounting bracket, posing a risk of injury from impact to the consumer.
Official Consumer Product Safety Recall • December 16, 2014

WindowTex Recalls Custom Roller Shades Due to Risk of Injury

This recall involves WindowTex custom-made fabric roller window shades that are raised and lowered by a side-mounted chain. The recalled shades have an idler with steel pin inserted into one end of the roller tube. The steel pin is used to connect the window shade to the metal mounting bracket. Roller shades included in this recall have idlers with model number D15T, used with a 1½-inch roller tube, and model number D20T, used with a 2-inch roller tube.

Required Consumer Action

Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers.

Contact Information

WindowTex toll-free at (877) 294-3580 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.windowtex.com and click on the "Recall Information" link for more information.

Recall Details

Sold At
WindowTex authorized dealers nationwide from April 2014 through June 2014 for between $100 and $500.
Injuries
WindowTex has received six reports of steel pins becoming dislodged from the window shade idler, causing some of the shades to fall. No injuries have been reported.
Manufacturer
Windowcraft Inc. dba. WindowTex, of Garden City Park, NY
Remedy
Repair
Recall Number
15047

Product Information

Product Name
Roller Window Shades
Product Type
Window Shades and Venetian Blinds and Indoor Shutters
Number of Units
About 6,800
Manufacturer Name
Windowcraft Inc. dba. WindowTex, of Garden City Park, NY
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone (877) 294-3580
Website www.windowtex.com
Full Contact Information

WindowTex toll-free at (877) 294-3580 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.windowtex.com and click on the "Recall Information" link for more information.