CONSUMER SAFETY ALERT

Mold spores were found on the headsets, posing a risk of respiratory or other infections in individuals with chronic health problems.
Official Consumer Product Safety Recall • October 20, 2015

XO FOUR Stealth Gaming Headsets Recalled By Turtle Beach Due to Risk of Exposure to Mold

This recall involves 2015 Ear Force XO FOUR Stealth gaming headsets. They are multi-use but marketed for use with Xbox One gaming systems. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. They are packaged with an audio adapter. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband of the headset and on the bottom flap of the box.

Required Consumer Action

Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.

Contact Information

Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com and click on the recall link on the homepage for more information.

Recall Details

Sold At
Best Buy, GameStop, Target and Walmart nationwide and online at Amazon.com from June 2015 to September 2015 for about $100.
Injuries
Turtle Beach has received six reports of mold on the headsets. No injuries have been reported.
Remedy
Replace
Recall Number
16010

Product Information

Product Name
Ear Force® XO FOUR Stealth gaming headset
Product Type
Audio and Radio
Number of Units
About 59,500
Distributed By
Turtle Beach Corporation, of San Diego, Calif.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 855-868-4832
Website www.turtlebeach.com
Full Contact Information

Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com and click on the recall link on the homepage for more information.