CONSUMER SAFETY ALERT

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/56952r-eng.php
Official Consumer Product Safety Recall • March 30, 2016

Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.

Required Consumer Action

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.

Contact Information

Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery

Recall Details

Sold At
Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
Injuries
The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
Manufacturer
Panasonic, of Japan
Remedy
Replace
Recall Number
16131

Product Information

Product Name
Panasonic battery packs used in Toshiba laptop computers
Product Type
Batteries and Chargers
Number of Units
About 91,000 (in addition, 10,000 were sold in Canada)
Manufacturer Name
Panasonic, of Japan
Imported By
Toshiba America Information Systems Inc., of Irvine, Calif.
Manufactured In
Japan

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 866-224-1346
Website go.toshiba.com/battery
Full Contact Information

Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.