CONSUMER SAFETY ALERT

The battery packs can overheat, posing fire and burn hazards.

In Conjunction with
http://www.profeco.gob.mx/alertas/alertas16.asp
Official Consumer Product Safety Recall • June 23, 2016

HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards

This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

Required Consumer Action

Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.

Contact Information

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.

Recall Details

Sold At
Best Buy, Wal-Mart, and Staples and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for betwee
Injuries
HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.
Remedy
Replace
Recall Number
16202

Product Information

Product Name
HP lithium-ion batteries
Product Type
Batteries and Chargers
Number of Units
About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)
Imported By
HP Inc., of Palo Alto, Calif.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 888-202-4320
Website www.HP.com/go/batteryprogram2016
Full Contact Information

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.