CONSUMER SAFETY ALERT

The plastic locks can allow the landing door to open before the elevator car arrives, posing a serious fall hazard to consumers attempting to board the elevator.
Official Consumer Product Safety Recall • August 3, 2016

Porta Recalls Residential Elevators Due to Serious Fall Hazard

This recall involves all residential elevators with plastic electro mechanical door locks. The EMDLs are installed as part of a complete residential elevator system. Locks included in this recall have a plastic generation 1, 2, 3 or 4 latch and keeper attached to the upper corner on the elevator side of each landing door. A UL or ETL label affixed to the bottom of the EMDL box has "Porta Inc." printed on it.

Required Consumer Action

Consumers should immediately stop using elevators equipped with the electro mechanical door locks and contact their elevator service company to have the plastic locks replaced with metal parts.

Contact Information

Consumers should contact their elevator service company. Consumers can also contact Porta Inc. toll-free at 844-719-9037 from 8 a.m. to 1 p.m. CT Monday through Thursday or online at www.emiporta.com and click on “Important Product Safety Notice” for more information. Consumers also can email the firm at emdlinfo@emiporta.com.

Recall Details

Sold At
Elevator manufacturers nationwide from January 2005 through December 2011 for between $20,000 and $40,000.
Injuries
The firm has received two reports of lock failure. No injuries have been reported.
Manufacturer
Porta Inc., of Arlington Heights, Ill.
Remedy
Replace
Recall Number
16238

Product Information

Product Name
Residential elevators with electro mechanical door locks (EMDLs)
Product Type
Elevators
Number of Units
About 60,000
Manufacturer Name
Porta Inc., of Arlington Heights, Ill.
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 844-719-9037
Website www.emiporta.com
Full Contact Information

Consumers should contact their elevator service company. Consumers can also contact Porta Inc. toll-free at 844-719-9037 from 8 a.m. to 1 p.m. CT Monday through Thursday or online at www.emiporta.com and click on “Important Product Safety Notice” for more information. Consumers also can email the firm at emdlinfo@emiporta.com.