CONSUMER SAFETY ALERT

The battery can overheat, posing a fire and burn hazards

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php
Official Consumer Product Safety Recall • September 20, 2016

Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

Required Consumer Action

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Contact Information

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.

Recall Details

Sold At
Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
Injuries
None reported
Remedy
Replace
Recall Number
16267

Product Information

Product Name
HEOS 1 Go Pack rechargeable battery packs
Product Type
Batteries and Chargers
Number of Units
About 3,400 (in addition, 240 were sold in Canada)
Imported By
Denon Electronics (USA) LLC, of Mahwah, N.J.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Website usa.denon.com
Full Contact Information

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.