CONSUMER SAFETY ALERT

The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.
Official Consumer Product Safety Recall • July 15, 2016

Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert)

This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide. The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. "AccuPure" is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.

Required Consumer Action

Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.

Contact Information

Nestlé Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.

Recall Details

Sold At
These units were sold and rented to businesses nationwide for consumer use from January 2013 to May 2016 as part of individual service contracts that Nestlé Waters has with these customers. A limited number of units were purchased by these customers for a
Injuries
Nestlé Waters has received seven reports of parts melting, smoking or burning. No injuries have been reported.
Manufacturer
MTN Products Inc., of La Verne, Calif.
Remedy
Replace
Recall Number
16757

Product Information

Product Name
AccuPure countertop filtered water dispensers
Product Type
Drink Dispensers
Number of Units
About 10,900
Manufacturer Name
MTN Products Inc., of La Verne, Calif.
Imported By
MTN Products Inc., of La Verne, Calif.
Distributed By
Nestlé Waters North America Inc., of Stamford, Conn.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 844-899-3886
Website www.readyrefresh.com
Full Contact Information

Nestlé Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.