CONSUMER SAFETY ALERT

The fork on the front wheel of the bicycles can rupture or break while in use, posing a fall hazard to the rider.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2017/62714r-eng.php
Official Consumer Product Safety Recall • March 23, 2017

Haibike Recalls Electric Bicycles Due to Fall Hazard

This recall involves Haibike XDURO Urban, Race and Superrace models of electric bicycles. The recalled bicycles have an aluminum frame, hydraulic disc brakes, and a lithium battery. The recalled bicycles have a letter/number combination ('HAERA' followed by at least three numbers and characters) printed on the front of the frame. Remove the battery to locate the letter/number combination on the frame. The following models are included in the recall. Model Model Year Color Letter/Number Haibike XDURO Urban 2014, 2015 Gray 'HAERA' followed by three numbers and characters Haibike XDURO Urban RC 2016 Gray Haibike XDURO Race 2014, 2015 Black Haibike XDURO Superrace 2014, 2015 Black Haibike XDURO Race S RX 2016 Gray Haibike XDURO Urban S RX 2016 White

Required Consumer Action

Consumers should immediately stop using the recalled bicycles and contact Accell North America for a free repair.

Contact Information

Accell North America at 800-222-5527 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.haibike.com and click on "Current recalls" on the right side of the page for more information.

Recall Details

Sold At
Independent bicycle dealers nationwide from January 2014 through February 2017 for about $4,000.
Injuries
None reported
Remedy
Repair
Recall Number
17114

Product Information

Product Name
Electric bicycles
Number of Units
About 250 (in addition, 17 were sold in Canada)
Imported By
Haibike, of Denver, Colo., owned by Accell North America
Manufactured In
Taiwan

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-222-5527
Website www.haibike.com
Full Contact Information

Accell North America at 800-222-5527 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.haibike.com and click on "Current recalls" on the right side of the page for more information.