CONSUMER SAFETY ALERT

Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2017/65312r-eng.php
Official Consumer Product Safety Recall • December 5, 2017

Netgear Recalls Power Adapters for Outdoor Cameras Due to Fire Hazard

This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long.

Required Consumer Action

Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.

Contact Information

Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.

Recall Details

Sold At
Fry's electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.
Injuries
The firm has received seven reports of the power adapter cord melting and overheating, resulting in one fire. No injuries have been reported.
Remedy
Refund
Recall Number
18047

Product Information

Product Name
Power adapters for outdoor Arlo cameras
Number of Units
About 7,300 (In addition, about 400 were sold in Canada)
Imported By
Netgear Inc., of San Jose, Calif.
Distributed By
Netgear Inc., of San Jose, Calif.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 866-243-0513
Website www.arlo.com
Full Contact Information

Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.