CONSUMER SAFETY ALERT

The activity tracker wristbands can overheat while the user is wearing it or when charging, posing a burn hazard.
Official Consumer Product Safety Recall • September 25, 2018

Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard

This recall involves the Provata activity fitness tracker. The wristbands were given to consumers as a promotional giveaway and feature a digital display, a charging terminal, a heart rate and step detector with Bluetooth technology. They were distributed in three colors: black, blue or mint green. The packaging displays the word "Provata" and "Activity Tracker [color]" printed on the front cover.

Required Consumer Action

Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband.

Contact Information

Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday or online at www.provatahealth.com and click on “Recall” at the top of the page for more information.

Recall Details

Sold At
Distributed as a free promotional item from August 2017 through July 2018 in mailings nationwide and in-person during employer wellness events in Oregon, North Carolina and Arizona.
Injuries
The firm has received 13 reports of the activity tracker overheating during use or while charging, including three reports of burns to the wrist.
Manufacturer
Million Concept Electronic (Shenzhen) Co., Ltd., of China
Remedy
Replace
Recall Number
18231

Product Information

Product Name
Provata activity trackers
Number of Units
About 30,000
Manufacturer Name
Million Concept Electronic (Shenzhen) Co., Ltd., of China
Imported By
Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn.
Distributed By
Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 888-343-9820
Website www.provatahealth.com
Full Contact Information

Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday or online at www.provatahealth.com and click on “Recall” at the top of the page for more information.