CONSUMER SAFETY ALERT

The water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor.
Official Consumer Product Safety Recall • November 8, 2018

A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard

This recall includes 30, 40 and 50 gallon natural or propane gas-fired Ultra-Low NOx emission gas water heaters. They are designed to comply with regulations in certain air quality districts in California, and were sold primarily in California. They were sold under the American, A. O. Smith, Kenmore, Reliance, State, U.S. Craftsmaster and Whirlpool brand names and manufactured from April 8, 2011 through August 1, 2016. Only water heaters with the first four digit serial numbers between 1115 and 1631, where the first four digits represent the year and week of production, are included in the recall. The brand name, model number and serial number can be found on the data plate on the product located next to the gas control valve/thermostat. The brand name is printed near the top of the water heater. Consumers can look up their water heater's serial number to see if it is affected by this recall at www.waterheaterrecall.com.

Required Consumer Action

Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to determine if a free repair is necessary.

Contact Information

Consumers should go to www.waterheaterrecall.com input their model and serial number and complete the form to determine if their water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.

Recall Details

Sold At
Independent contractors, plumbers, plumbing supply vendors and at various home improvement and hardware stores primarily in California from April 2011 through December 2016 for between $500 and $1,000.
Injuries
A. O. Smith has received six reports of fires occurring from a water heater installed directly on a combustible surface. No injuries have been reported.
Manufacturer
A. O. Smith Corp., of Milwaukee, Wis.
Remedy
Repair
Recall Number
19029

Product Information

Product Name
Ultra-Low NOx water heaters
Number of Units
About 616,000
Manufacturer Name
A. O. Smith Corp., of Milwaukee, Wis.
Manufactured In
Mexico

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 866-854-2793
Website www.waterheaterrecall.com
Full Contact Information

Consumers should go to www.waterheaterrecall.com, input their model and serial number and complete the form to determine if their water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.