CONSUMER SAFETY ALERT

The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/68588r-eng.php
Official Consumer Product Safety Recall • February 6, 2019

Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard

This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com

Required Consumer Action

Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.

Contact Information

Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.

Recall Details

Sold At
Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.
Injuries
Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.
Manufacturer
Lite-On Technology Corporation of Taipei, Taiwan
Remedy
Replace
Recall Number
19060

Product Information

Product Name
Hybrid Power Adapters sold with Power Banks
Number of Units
About 8,900 (in addition, about 475 were sold in Canada)
Manufacturer Name
Lite-On Technology Corporation of Taipei, Taiwan
Imported By
Dell Inc. of Round Rock, Texas
Distributed By
Dell Inc. of Round Rock, Texas
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 855-305-9057
Website www.dellproduct.com
Full Contact Information

Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.