CONSUMER SAFETY ALERT

The landing door on the elevators can unlock without the elevator present, posing a fall hazard.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/69372r-eng.php
Official Consumer Product Safety Recall • March 27, 2019

Cambridge Elevating Recalls Home Elevators Due to Fall Hazard

This recall involves Cambridge Elevating Elmira, Heritage & Hybrid model home elevators using the first and second generation micro-controller systems (BES 1 & BES 2). "Cambridge Elevating" is printed on the label inside the elevators. The elevators have an operating panel inside the cab with a digital display, a stop button, the elevator capacity and a phone box. Only elevators with production date codes 1/2/2009 through 29/11/17 printed on the manufacture label inside the elevator wall are included in the recall.

Required Consumer Action

Consumers should immediately stop using the recalled elevators and contact the firm to be directed to a local certified technician for a free repair.

Contact Information

Cambridge Elevating at 800-265-3579 from 8:30 a.m. to 4:30 p.m. ET Monday through Friday or online at www.cambridgeelevating.com and click on Recall Notifications for more information.

Recall Details

Sold At
Cambridge Elevating, Western Elevator, Seaside Elevator and Canwest Elevator & Lifts and other authorized dealers nationwide from January 2009 through November 2017 for between $15,000 and $60,000
Injuries
The firm has received one report of the elevator landing door opening without the elevator present. No injuries have been reported.
Manufacturer
Cambridge Elevating, of Cambridge, Ontario Canada
Remedy
Repair
Recall Number
19091

Product Information

Product Name
Home elevators
Number of Units
About 680 (in addition, about 1700 were sold in Canada)
Manufacturer Name
Cambridge Elevating, of Cambridge, Ontario Canada
Imported By
All-Island Elevator, of Hampton Bays, N.Y.
Manufactured In
Canada

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-265-3579
Full Contact Information

Cambridge Elevating at 800-265-3579 from 8:30 a.m. to 4:30 p.m. ET Monday through Friday or online at www.cambridgeelevating.com and click on Recall Notifications for more information.