CONSUMER SAFETY ALERT

The batteries in the recalled laptop computers can overheat, posing a fire hazard.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/70277r-eng.php
Official Consumer Product Safety Recall • June 27, 2019

Apple Recalls 15-Inch MacBook Pro Laptop Computers Due to Fire Hazard

This recall involves certain Apple 15-inch MacBook Pro laptop computers. The recalled laptop computers have a 15.4-inch (diagonal) display, 2.2-2.5 GHz processors, 256GB-1TB solid-state storage, two Thunderbolt 2 ports, two USB 3 ports, and one HDMI port. Consumers can determine if their laptop computer is included in this recall by checking the laptop's serial number at https://support.apple.com/15-inch-macbook-pro-battery-recall/. The serial number can be found on the underside of the laptop computer or by choosing "About This Mac" from the Apple menu. Only MacBook Pro 15-inch model laptop computers with certain serial numbers are included.

Required Consumer Action

Consumers should immediately stop using the recalled laptop computers. Contact Apple to determine if the laptop computer is a part of the recall and to schedule a free repair.

Contact Information

Apple at 800-275-2273 anytime, or online at www.apple.com click on support, then “15-inch MacBook Pro Battery Recall Program” at the bottom of the page for more information.

Recall Details

Sold At
Apple stores and electronics stores nationwide, and online at www.apple.com from September 2015 through February 2017 starting at about $2,000.
Injuries
Apple has received 26 reports of the laptop's battery overheating, including five reports of minor burns and one report of smoke inhalation, as well as 17 reports of minor damage to nearby personal property.
Manufacturer
Apple Inc., of Cupertino, Calif.
Remedy
Repair
Recall Number
19152

Product Information

Product Name
15-inch MacBook Pro laptop computers
Number of Units
About 432,000 (in addition, about 26,000 were sold in Canada)
Manufacturer Name
Apple Inc., of Cupertino, Calif.
Imported By
Apple Inc., of Cupertino, Calif.
Distributed By
Apple Inc., of Cupertino, Calif.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-275-2273
Website www.apple.com
Full Contact Information

Apple at 800-275-2273 anytime, or online at www.apple.com, click on support, then “15-inch MacBook Pro Battery Recall Program” at the bottom of the page for more information.