CONSUMER SAFETY ALERT

The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.

In Conjunction with
https://www.gob.mx/profeco/documentos/alertas-al-consumidor-2019
Official Consumer Product Safety Recall • August 28, 2019

Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards

This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models. Model Numbers Radiant Model Numbers Begin With: KCES950HSS KCES950HBL KCES956HSS KCES956HBL WCE97US0HS WCE97US0HB WCE97US6HS WCE97US6HB JEC4430HS JEC4430HB JEC4536HS JEC4536HB JEC4424HB Downdraft Radiant Model Numbers Begin With: JED4430GB JED4536GB JED4430GS JED4536GS

Required Consumer Action

Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.

Contact Information

Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com www.kitchenaid.com or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.

Recall Details

Sold At
Lowe's, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500.
Injuries
Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items ca
Manufacturer
Whirlpool Corporation, of Benton Harbor, Mich.
Remedy
Replace
Recall Number
19189

Product Information

Product Name
Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls
Number of Units
About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
Manufacturer Name
Whirlpool Corporation, of Benton Harbor, Mich.
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 888-900-7897
Full Contact Information

Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.