CONSUMER SAFETY ALERT

The heater can overheat, smoke and catch fire, posing fire and burn hazards.

In Conjunction with
http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/69604r-eng.php
Official Consumer Product Safety Recall • April 17, 2019

Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)

This recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging.

Required Consumer Action

Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly

Contact Information

Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.

Recall Details

Sold At
Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45.
Injuries
The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported.
Remedy
Replace
Recall Number
19738

Product Information

Product Name
Portable mini heaters
Number of Units
About 20,000 (In addition, about 49 units weres sold in Canada)
Imported By
Heat Hero LLC, of Irvine, Calif.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 877-479-9172
Website shop.buyheathero.com
Full Contact Information

Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.