CONSUMER SAFETY ALERT

Incorrect wiring causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Official Consumer Product Safety Recall • November 14, 2019

Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclusively at Sears and Sears Hometown and Outlet Stores

This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals "170427". The model number of the recalled microwaves is "204.77603610". The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door. Model Number Serial Number Range 204.77603610 17042700001 and 17042700684

Required Consumer Action

Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.

Contact Information

Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday, or online at www.sears.com and click on “Product Recalls” for more information.

Recall Details

Sold At
Exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for about $350.
Injuries
None reported
Manufacturer
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China
Remedy
Repair
Recall Number
20020

Product Information

Product Name
Kenmore Elite Microwave Ovens
Number of Units
About 700
Manufacturer Name
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China
Imported By
Sears Holdings Management Corporation, of Hoffman Estates, Ill.
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-659-7026
Website www.sears.com
Full Contact Information

Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday, or online at www.sears.com and click on “Product Recalls” for more information.