CONSUMER SAFETY ALERT
The bicycle's front fork can loosen and detach, posing fall and injury risks to the rider.
Woom bikes USA Recalls Bicycles Due to Fall and Injury Hazards (Recall Alert)
This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch). You can find the model number on the top tube of each bike. The bikes were sold in five different colors: Red, blue, green, purple and yellow. "Woom" is printed across the bottom tube of the bicycle frame.
Required Consumer Action
Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.
Contact Information
Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.
Recall Details
Sold At
Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).
Injuries
The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.
Remedy
Repair
Recall Number
20728
Product Information
Product Name
Woom model 4, 5, 6 bicycles
Number of Units
About 5,500
Imported By
Woom bikes USA, Austin, Texas
Manufactured In
Cambodia