CONSUMER SAFETY ALERT

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.
Official Consumer Product Safety Recall • September 10, 2020

Residential Elevators Recalls Elevators Due to Impact Hazard (Recall Alert)

This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on the light in the operating panel inside the elevator cab.

Required Consumer Action

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer's street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.

Contact Information

Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.

Recall Details

Sold At
Residential Elevators' dealers and home builders nationwide from January 2014 through April 2017 for between $18,000 and $50,000.
Injuries
The firm has confirmed eight reports of a failure in the motor gearbox assembly. No injuries have been reported.
Manufacturer
Residential Elevators Inc., of Crawfordville, Fla.
Remedy
Repair
Recall Number
20779

Product Information

Product Name
Traction elevators
Number of Units
About 6,300
Manufacturer Name
Residential Elevators Inc., of Crawfordville, Fla.
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 877-943-4734
Website www.residentialelevators.com
Full Contact Information

Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.