CONSUMER SAFETY ALERT

The storage tray with cup holders and step can come loose from the tower, posing a fall hazard to the child.

In Conjunction with
https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2021/76335r-eng.php
Official Consumer Product Safety Recall • September 2, 2021

Step2® Recalls StepUp Sidekick Learning Towers™ Due to Fall Hazard (Recall Alert)

This recall involves Step2's StepUp Sidekick Learning Tower for children. The tower can be used as a helper stool and as a chair. It has a white plastic exterior with a gray tray with two cup holders, seat and a step. Manufacture codes included in this recall are 10-2020, 3-2021, and 5-2021 which can be found on the removable seat/step. Model number "4134" is molded into the bottom of the tower.

Required Consumer Action

Consumers should immediately stop using the recalled StepUp Sidekick Learning Tower and contact Step2 for a full refund or a credit on Step2.com of equivalent value or an Amazon gift card, if purchased via Amazon.com.

Contact Information

Step 2 at 800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.step2.com and click on Product Recalls at the bottom of the page for more information. Step2 is notifing all known customers directly.

Recall Details

Sold At
Online at Step2.com and at Amazon.com during May 2021 for about $100.
Injuries
Step2 has received 20 reports of the storage trays or steps coming loose from the tower, including one child sustaining minor bruises after falling from the tower.
Manufacturer
The Step2 Company LLC, of Streetsboro, Ohio
Remedy
Refund
Recall Number
21778

Product Information

Product Name
StepUp Sidekick Learning Towers
Number of Units
About 1,570 (in addition, about 34 were sold in Canada)
Manufacturer Name
The Step2 Company LLC, of Streetsboro, Ohio
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-347-8372
Website www.step2.com
Full Contact Information

Step 2 at 800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.step2.com and click on Product Recalls at the bottom of the page for more information. Step2 is notifing all known customers directly.