CONSUMER SAFETY ALERT

Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate due to a hazardous gap, and suffer serious injuries or death when the elevator is called to another floor.
Official Consumer Product Safety Recall • January 11, 2022

Residential Elevators Recalled by Savaria Corporation Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children

This recall involves Savaria and Garaventa branded residential elevators manufactured from 1999 through 2021. Models include: Eclipse, Infinity, Kwiklift, MR and HR. Model names are located on the elevators' controllers. The elevators are used in consumers' homes.

Required Consumer Action

Consumers should keep unsupervised young children away from the recalled residential elevators and contact the manufacturers for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided on request.

Contact Information

Savaria toll-free at 855-983-5520 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.home-elevator-door-gap.com or www.savaria.com and click on "Recall" at the bottom of the page for more information.

Recall Details

Sold At
Savaria and Garaventa branded residential elevators and parts were sold nationwide through a network of authorized dealers and, occasionally, directly to consumers from January 1999 through December 2021 for between approximately $20,000 to $35,000 includ
Injuries
None reported
Manufacturer
Savaria Corporation, of Canada
Remedy
Repair
Recall Number
22047

Product Information

Product Name
Savaria and Garaventa branded residential elevators
Number of Units
About 19,500
Manufacturer Name
Savaria Corporation, of Canada
Manufactured In
Canada

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 855-983-5520
Website www.home-elevator-door-gap.com
Full Contact Information

Savaria toll-free at 855-983-5520 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.home-elevator-door-gap.com or www.savaria.com and click on "Recall" at the bottom of the page for more information.