CONSUMER SAFETY ALERT

The refrigerator's door hinge can break causing the door to detach when the consumer tries to open the French doors, posing an impact injury hazard to the consumer.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/hisense-brand-bottom-freezer-french-door-refrigerators-recalled-due-impact-hazard
Official Consumer Product Safety Recall • June 9, 2022

Hisense USA Recalls Bottom Freezer, French Door Refrigerators Due to Impact Injury Hazard; Sold Exclusively at Lowe's

This recall involves Hisense USA's 26.6 cubic foot capacity stainless steel French door refrigerators with ice maker with model number HRF266N6CSE and with serial numbers C2020050100001 through C2020123109000. The brand name, model, and serial number for each unit are printed on a label located on the left side of the interior of the refrigerator, above the water dispenser. With the serial number, consumers can check to determine whether their refrigerator is included in this recall by clicking http://hisenseservice.com/recall. The refrigerators are 36 inches wide and 74 inches high.

Required Consumer Action

Consumers should immediately stop using the refrigerator if the recalled refrigerator's doors fail to open or close normally until they are repaired. Consumers should contact Hisense USA to determine if their unit is part of the recall and to schedule a free in-home service appointment to have the refrigerator door hinges replaced.

Contact Information

Hisense online at www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020 toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, 9 a.m. to 6 p.m. ET Saturday and Sunday, email at recall.usa@hisense.com or online at https://www.hisense-usa.com and click on Recall Information at the bottom.

Recall Details

Sold At
Lowe's stores nationwide and online at Lowes.com from August 2020 through February 2022 for about $1,500.
Injuries
The firm has received 139 reports of the refrigerator doors loosening or detaching and five reports of injuries, including foot bruises and lacerations.
Manufacturer
Hisense USA, of Suwanee, Georgia
Remedy
Repair
Recall Number
22151

Product Information

Product Name
Hisense French Door Refrigerators with Ice Maker
Number of Units
About 55,200 (In addition, 78 in Canada)
Manufacturer Name
Hisense USA, of Suwanee, Georgia
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 888-497-1189
Full Contact Information

Hisense online at www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020, toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, 9 a.m. to 6 p.m. ET Saturday and Sunday, email at recall.usa@hisense.com or online at https://www.hisense-usa.com and click on Recall Information at the bottom.