CONSUMER SAFETY ALERT

Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap and suffer serious injuries or death when the elevator is called to another floor.
Official Consumer Product Safety Recall • September 29, 2022

Cambridge Elevating Residential Elevators Recalled Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children

This recall involves Cambridge Elevating residential elevator models Elmira and Heritage. The Cambridge Elevating brand name is located on the controller. The elevators are used in consumers' homes.

Required Consumer Action

Consumers should keep unsupervised young children away from the recalled residential elevators and contact Cambridge Elevating Inc. for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.

Contact Information

Cambridge Elevating toll-free at 866-207-6551 from 8 a.m. to 5 p.m. ET Monday through Friday, email at homeelevator-recall@cambridgeelevating.com or online at https://homeelevator-recall.com/cambridge-elevating/ or www.cambridgeelevating.com and click on "Elevator Recalls" at the bottom of the page for more information.

Recall Details

Sold At
Cambridge Elevating and authorized residential elevator dealers nationwide from 1991 through August 2022 for between $12,000 and $60,000 including installation.
Injuries
None reported
Manufacturer
Cambridge Elevating Inc., of Canada
Remedy
Repair
Recall Number
22234

Product Information

Product Name
Residential elevators
Number of Units
About 1,700
Manufacturer Name
Cambridge Elevating Inc., of Canada
Manufactured In
Canada

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 866-207-6551
Website homeelevator-recall.com/cambridge-elevating/
Full Contact Information

Cambridge Elevating toll-free at 866-207-6551 from 8 a.m. to 5 p.m. ET Monday through Friday, email at homeelevator-recall@cambridgeelevating.com or online at https://homeelevator-recall.com/cambridge-elevating/ or www.cambridgeelevating.com and click on "Elevator Recalls" at the bottom of the page for more information.