CONSUMER SAFETY ALERT

The circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/bissellr-cordless-multi-surface-wet-dry-vacuums-recalled-due-fire-hazard
Official Consumer Product Safety Recall • January 12, 2023

BISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard

This recall involves BISSELL Cordless Multi-Surface Wet Dry Vacuum models 2551, 2551W and 25519. "BISSELL" is printed on the foot of the product. The model numbers are visible when the clean water tank is removed.

Required Consumer Action

Consumers should immediately stop using the recalled vacuums and contact BISSELL for a free battery pack replacement. Consumers can either take the product to a local BISSELL authorized service center for a free battery pack replacement or schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack.

Contact Information

Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" at the bottom of the page for more information.

Recall Details

Sold At
Walmart stores nationwide and online at www.bissell.com, www.walmart.com, www.qvc.com, www.amazon.com, www.costco.com, www.fingerhut.com, www.acehardware.com, www.kohls.com, and www.wayfair.com from January 2019 through November 2022 for about $360.
Injuries
BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor; including five reports of the battery pack catching on fire, three of which resulted in minor property damage and one resulting in a burn injury.
Remedy
Repair
Recall Number
23091

Product Information

Product Name
BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
Number of Units
About 61,000 (In addition, about 4,300 were sold in Canada)
Imported By
BISSELL Homecare Inc., of Grand Rapids, Michigan
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 855-417-7001
Website www.BISSELL.com/recall
Full Contact Information

Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" at the bottom of the page for more information.