CONSUMER SAFETY ALERT

The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider.
Official Consumer Product Safety Recall • March 30, 2023

Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards

This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.

Required Consumer Action

Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.

Contact Information

Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.

Recall Details

Sold At
Authorized Cannondale dealers nationwide during September 2022 for about $5,500.
Injuries
None reported
Remedy
Repair
Recall Number
23169

Product Information

Product Name
Cannondale Tesoro Neo X Speed Electric Bicycles
Number of Units
About 75
Imported By
Cycling Sports Group Inc., of Wilton, Connecticut
Manufactured In
Taiwan

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-245-3872
Website www.cannondale.com/en/safety-and-recalls
Full Contact Information

Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.