CONSUMER SAFETY ALERT

The recalled glass doorknobs can crack and separate from the doorknob assembly, posing a laceration hazard to consumers.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/https://recalls-rappels.canada.ca/en/alert-recall/prime-line-defender-security-glass-knobs-recalled-due-laceration-hazard
Official Consumer Product Safety Recall • August 31, 2023

Prime-Line Recalls Glass Doorknobs Due to Laceration Hazard

This recall involves Prime-Line glass doorknobs sold under the Defender Security, Gate-House and Reliabilt brand names. The doorknobs all utilize fluted glass knobs and were sold in bronze, brass, satin nickel, matte black and chrome finishes. The following model numbers are included in this recall: E 2279; E 2279-L; E 2311; E 2317; E 2328; E 2496; E 2497; E 2536; E 2536-L; E 2537; E 2537-L, E 2750, and E 2797. The model number is printed on the top right side of the packaging.

Required Consumer Action

Consumers should immediately stop using the recalled doorknobs and contact Prime-Line for instructions on how to receive a full refund.

Contact Information

Prime-Line at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday, by email at glassknobs@realtimeresults.net, online at https://www.recallrtr.com/glassknobs or at www.primeline.net and click on "Important Recall Information" at the top of the page for more information.

Recall Details

Sold At
Home improvement stores nationwide and online at Amazon.com, Wayfair.com and other websites from February 2022 through April 2023 for between $20 and $45.
Injuries
The firm has received five reports of the recalled doorknobs breaking and causing laceration injuries requiring stitches.
Remedy
Refund
Recall Number
23271

Product Information

Product Name
Glass Doorknobs
Number of Units
About 167,000 (In addition, about 10,265 were sold in Canada)
Imported By
Prime-Line Products LLC, of Redlands, California
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-729-6123
Full Contact Information

Prime-Line at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday, by email at glassknobs@realtimeresults.net, online at https://www.recallrtr.com/glassknobs or at www.primeline.net and click on "Important Recall Information" at the top of the page for more information.