CONSUMER SAFETY ALERT

The e-bike's battery pack can ignite, posing fire and burn hazards.
Official Consumer Product Safety Recall • December 15, 2022

E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert)

This recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.

Required Consumer Action

Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.

Contact Information

Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email atbenson@gyroor.com, or online at www.gyroor.com/recalls or www.gyroor.com and click on "Recalls" at the top of the page for more information.

Recall Details

Sold At
Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600.
Injuries
Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer's foot and smoke inhalation.
Manufacturer
Shenzhen Chirrey Technology Co., Ltd., of China
Remedy
Repair
Recall Number
23716

Product Information

Product Name
Gyroor C3 e-bikes
Number of Units
About 3,300
Manufacturer Name
Shenzhen Chirrey Technology Co., Ltd., of China
Distributed By
Shenzhen Chitado Technology Co. Ltd., d/b/a Gyroor, of China
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 833-737-1294
Website www.gyroor.com/recalls
Full Contact Information

Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email atbenson@gyroor.com, or online at www.gyroor.com/recalls or www.gyroor.com and click on "Recalls" at the top of the page for more information.