CONSUMER SAFETY ALERT

The control panel's secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/certain-liftmaster-garage-door-control-panels-recalled-due-potential-entrapment-hazard
Official Consumer Product Safety Recall • February 9, 2023

Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert)

This recall involves LiftMaster myQ garage door control panels, sold individually or with wall-mount residential jackshaft garage door openers. LiftMaster and myQ are printed on the front of the black control panels. The recalled control panels were manufactured between March 2022 and October 2022. The manufacture date, in MM/YY format, the model number and the UPC code are printed on a label located on the back of the unit. The following are the model numbers and UPC codes included in this recall: Model Numbers UPC Codes 8500MC 012381203536 8500CMC 012381203529 8500RGDMC 012381203543 RJO20MC 012381188246 RJO20CMC 012381191277 RJO20CHMC 012381191277 889LMMC 012381203611 889RGDMC 012381203628 041A7928-3MC 012381204304

Required Consumer Action

Consumers should immediately contact the Chamberlain Group to receive a free repair kit, including shipping. The repair kit consists of a replacement garage door control panel and installation instructions. Installation instructions can also be found at https://support.chamberlaingroup.com. Chamberlain Group is contacting all known purchasers directly.

Contact Information

Chamberlain toll-free at 833-775-1951 from 9 a.m. to 5 p.m. CT Monday through Friday, or register to participate in the recall by filling out the form online at https://support.chamberlaingroup.com www.liftmaster.com and click Help & Support at the top of the page, or https://support.chamberlaingroup.com/s/889LMMC-041A7928-3MC-warranty-replacement for more information.

Recall Details

Sold At
Online and in stores at The Home Depot, Lowes, Menards and other stores and distributors nationwide from March 2022 through October 2022 for about $60, when sold as an accessory, and between $500 and $700, when sold as a bundle.
Injuries
None reported in the U.S.
Manufacturer
Grupo Chamberlain S.de R.L. de C.V., of Mexico
Remedy
Repair
Recall Number
23725

Product Information

Product Name
LiftMaster myQ Garage Door Control Panels
Number of Units
About 96,400 (In addition, about 19,300 were sold in Canada)
Manufacturer Name
Grupo Chamberlain S.de R.L. de C.V., of Mexico
Imported By
Chamberlain Group LLC, owner of the LiftMaster brand, of Oak Brook, Illinois
Manufactured In
Mexico

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 833-775-1951
Website support.chamberlaingroup.com
Full Contact Information

Chamberlain toll-free at 833-775-1951 from 9 a.m. to 5 p.m. CT Monday through Friday, or register to participate in the recall by filling out the form online at https://support.chamberlaingroup.com, www.liftmaster.com and click Help & Support at the top of the page, or https://support.chamberlaingroup.com/s/889LMMC-041A7928-3MC-warranty-replacement for more information.