CONSUMER SAFETY ALERT

The recalled bicycle stems can crack and break while in use and cause the rider to lose control, posing a risk of injury to the user in a crash.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/shimano-pro-vibe-bicycle-stem-recalled-due-injury-hazard
Official Consumer Product Safety Recall • May 18, 2023

Shimano Recalls PRO Vibe Alloy Stems for Road Bicycles Due to Crash and Injury Hazards (Recall Alert)

This recall involves PRO Vibe Stem (Alloy) model black bicycle stems for road bicycles. The PRO Vibe stems were sold separately and installed by bicycle stores. The recalled stems have a silver 'V' logo on the faceplate of the stem and the forward-facing mounting bolts.

Required Consumer Action

Consumers should immediately stop using bicycles with PRO Vibe alloy handlebar stems and take them to the place where purchased or a Shimano authorized retailer to determine if the stem on their bike is included in the recall and for a free replacement stem and free installation.

Contact Information

Shimano North America Bicycle at 800-423-2420 from 8 a.m. to 5 p.m. Monday through Friday PT, email at bikeservice@shimano.com or online at https://www.pro-bikegear.com/us/news/ or bike.shimano.com and click on 'Recalls' or 'News and updates' for more information.

Recall Details

Sold At
Bicycle stores nationwide and online at Backcountry.com from May 2020 through June 2022 for about $130.
Injuries
The firm has received two reports of the recalled bicycle stems cracking in the U.S. No injuries have been reported in the United States.
Manufacturer
Shimano Europe B.V., of the Netherlands
Remedy
Replace
Recall Number
23757

Product Information

Product Name
Shimano PRO Vibe Alloy stems for road bicycles
Number of Units
About 400 (In addition, about 90 were sold in Canada)
Manufacturer Name
Shimano Europe B.V., of the Netherlands
Imported By
Shimano North America Bicycle Inc., of Irvine, California
Manufactured In
Taiwan

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-423-2420
Website www.pro-bikegear.com/us/news/
Full Contact Information

Shimano North America Bicycle at 800-423-2420 from 8 a.m. to 5 p.m. Monday through Friday PT, email at bikeservice@shimano.com or online at https://www.pro-bikegear.com/us/news/ or bike.shimano.com and click on 'Recalls' or 'News and updates' for more information.