CONSUMER SAFETY ALERT

The recalled power banks can overheat and ignite, posing a fire hazard.
Official Consumer Product Safety Recall • August 17, 2023

Costco Recalls Ubio Labs Power Banks Due to Fire Hazard; Caught Fire on Commercial Flight (Recall Alert)

This recall involves Ubio Labs power banks, sold in either a pack of one or a pack of two. The recalled power banks are black and have the model number PWB1071 printed on the back. The Costco item number is printed on the package. The item number for the single pack is 1314518, and the item number for the two-pack is 1265470.

Required Consumer Action

Consumers should immediately stop using the recalled power banks and contact Costco for a full refund. Ubio Labs is no longer in operation. Costco has contacted all known purchasers directly.

Contact Information

Costco at 800-774-2678 from 8 a.m. to 5 p.m. PT Monday through Friday and 8 a.m. to 7 p.m. PT Saturday through Sunday, by live chat at https://customerservice.costco.com/ from 5 a.m. to 8 p.m. PT Monday through Friday and 6 a.m. to 6 p.m. PT Saturday through Sunday, or online at https://www.costco.com/recalls.html or www.costco.com and click on Recalls & Product Notices at the bottom of the page for more information.

Recall Details

Sold At
Costco stores nationwide and online at www.costco.com from March 2019 through December 2020 for the 1-pack for about $32 and from September 2018 through December 2020 for the 2-pack for about $40.
Injuries
Costco has received three reports of fire, including one report of fire on a commercial flight resulting in four reports of smoke inhalation and one report of a minor burn injury to passengers.
Remedy
Refund
Recall Number
23783

Product Information

Product Name
Ubio Labs power banks
Number of Units
About 350,000
Imported By
Ubio Labs, Inc., of Mercer Island, Washington (ceased operations)
Distributed By
Costco Wholesale Corp., of Issaquah, Washington
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-774-2678
Website customerservice.costco.com/
Full Contact Information

Costco at 800-774-2678 from 8 a.m. to 5 p.m. PT Monday through Friday and 8 a.m. to 7 p.m. PT Saturday through Sunday, by live chat at https://customerservice.costco.com/ from 5 a.m. to 8 p.m. PT Monday through Friday and 6 a.m. to 6 p.m. PT Saturday through Sunday, or online at https://www.costco.com/recalls.html or www.costco.com and click on Recalls & Product Notices at the bottom of the page for more information.