CONSUMER SAFETY ALERT

The electric fireplaces can overheat, posing a fire hazard.
Official Consumer Product Safety Recall • November 9, 2023

Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's

This recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No. 42HF295FGT manufactured before January 2023 and identified with the following date codes: 0521; 0322; 0422; 0522; 0622; 0722; and 0822. "Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel.

Required Consumer Action

Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.

Contact Information

Register online at www.twinstarhome.com/recall call Twin-Star toll-free at 855-884-9651 from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, or go online at www.twinstarhome.com/recall or www.twinstarhome.com and click on "Product Recalls" for more information.

Recall Details

Sold At
Lowe's stores nationwide and online at Lowes.com from September 2021 through January 2023 for about $200.
Injuries
Twin-Star and Lowe's have received 24 reports of overheating, fire or smoke incidents. These include two reports of property damage. No injuries have been reported.
Manufacturer
Twin-Star International Inc, of Boca Raton, Florida
Remedy
Refund
Recall Number
24023

Product Information

Product Name
Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces
Number of Units
About 14,670
Manufacturer Name
Twin-Star International Inc, of Boca Raton, Florida
Manufactured In
Vietnam

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 855-884-9651
Website www.twinstarhome.com/recall
Full Contact Information

Register online at www.twinstarhome.com/recall, call Twin-Star toll-free at 855-884-9651 from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, or go online at www.twinstarhome.com/recall or www.twinstarhome.com and click on "Product Recalls" for more information.