CONSUMER SAFETY ALERT

The lithium-ion battery in the camera can overheat, posing a fire hazard.
Official Consumer Product Safety Recall • February 1, 2024

Snap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard

This recall involves the rechargeable lithium-ion battery sold with the pocket-sized Pixy Flying Camera. The battery was sold separately and paired with the Pixy, which takes pictures and videos and measures about five inches long by four inches wide. The Pixy and battery are both yellow in color. The battery measures about three inches long and half of an inch wide.

Required Consumer Action

Consumers should immediately stop using the Pixy Flying Camera, remove the battery and stop charging it. Consumers should then visit www.pixy.com for instructions on how to participate in the recall, receive a refund of the purchase price, and dispose of the battery in accordance with local and state regulations. The Pixy flying camera and other Pixy accessories are also separately eligible for a refund of the purchase price.

Contact Information

Snap's recall hotline at 800-269-6990 24 hours a day, or email at support@pixy.com or online at https://support.pixy.com/recall or go to www.pixy.com and click on "Recalls" at the bottom of the page for more information. Snap is contacting all known purchasers directly.

Recall Details

Sold At
Online at Pixy.com and Amazon.com from May 2022 through December 2023 for between $185 and $250 for the Pixy Flying Camera or "Flight Pack" bundle, between $40 and $50 for the extra charger/battery, and between $16 and $20 for the battery sold separately.
Injuries
Snap has received four reports of the battery overheating and bulging, resulting in one minor battery fire and one minor injury.
Remedy
Refund
Recall Number
24095

Product Information

Product Name
Lithium-ion battery sold for Pixy Flying Cameras
Number of Units
About 71,000
Imported By
Snap LLC., of Santa Monica, California
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-269-6990
Website support.pixy.com/recall
Full Contact Information

Snap's recall hotline at 800-269-6990 24 hours a day, or email at support@pixy.com or online at https://support.pixy.com/recall or go to www.pixy.com and click on "Recalls" at the bottom of the page for more information. Snap is contacting all known purchasers directly.