CONSUMER SAFETY ALERT

The recalled portable chargers can overheat while charging, posing fire and burn hazards.
Official Consumer Product Safety Recall • June 20, 2024

myCharge Recalls POWER HUB All-In-One Portable Chargers Due to Fire and Burn Hazards; Sold Exclusively at Costco

This recall involves myCharge POWER HUB All-In-One 10,000mAh portable chargers with model numbers AO10FK-A, AO10FK-B, and AO10FK-C. The portable chargers are black and include two attached cables for charging portable electronic devices, and retractable wall prongs to recharge the power bank. "myCharge" is printed on the front surface along the long edge. The model number is printed on the back. The recalled portable chargers have a date code printed on the outer surface of the wall prong. Date codes are a 4-digit number in the WWYY format, where WW is the sequential week of the year and YY is the last two digits of the manufacturing year. Date codes included in this recall end with 21 or 22, or are one of the following four date codes ending in 23: 0123, 0923, 1523, or 1723.

Required Consumer Action

Consumers should immediately stop using the recalled portable chargers, and contact myCharge for a free replacement portable charger.

Contact Information

myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, by email at compliance@mycharge.com, or online at https://mycharge.com/pages/power-hub-all-in-one-recall or www.myCharge.com and click on "RECALL INFORMATION" at the bottom of the page for more information.

Recall Details

Sold At
Exclusively at Costco stores nationwide and online at Costco.com from January 2022 through November 2023 for about $40.
Injuries
There have been a total of 120 reports involving the portable chargers overheating. myCharge received five reports of incidents, including two reports of residential fires, resulting in approximately $165,000 in reported property damage; and Costco receiv
Remedy
Replace
Recall Number
24271

Product Information

Product Name
myCharge POWER HUB All-In-One 10,000mAh portable chargers
Number of Units
About 567,000
Imported By
RFA Brands LLC, d/b/a myCharge, of Birmingham, Michigan
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 888-251-2026
Full Contact Information

myCharge toll-free at 888-251-2026 from 9 a.m. to 4 p.m. ET Monday through Friday, by email at compliance@mycharge.com, or online at https://mycharge.com/pages/power-hub-all-in-one-recall or www.myCharge.com and click on "RECALL INFORMATION" at the bottom of the page for more information.