CONSUMER SAFETY ALERT

The primary (drive) clutch can fail and can cause the clutch or clutch components to come loose, posing an injury hazard to consumers.

In Conjunction with
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?rn=2023345
Official Consumer Product Safety Recall • November 30, 2023

Polaris Recalls Patriot 9R MATRYX PRO RMK and Patriot 9R MATRYX RMK KHAOS Snowmobiles Due to Injury Hazard (Recall Alert)

This recall involves Polaris Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS. The recalled snowmobiles were sold in black and custom color combinations. "POLARIS" is stamped on the front side paneling of the vehicles. The VIN and model number are located on the right side of the vehicle's frame.

Required Consumer Action

Consumers should immediately stop using the recalled snowmobiles and contact Polaris or an authorized Polaris dealer to schedule a free repair to replace the primary (drive) clutch, install a clutch guard kit and receive an owner's manual addendum. Polaris is notifying all dealers and registered owners directly.

Contact Information

Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com and click on "Off Road Recalls" at the bottom of the page or www.polaris.com/en-us/off-road-recalls/ to check if your vehicle identification number (VIN) is included in any recalls. Consumers can also contact Polaris' owner connections team at Owner.Connections@polaris.com or via an online forum accessible at https://www.polaris.com/en-us/off-road/owner-resources/help-center/email

Recall Details

Sold At
Authorized Polaris dealers nationwide from January 2022 through April 2023 for between $18,500 and $19,900.
Injuries
The firm has received 91 reports of clutch failure, including nine reports where the clutch components separated from the unit. No injuries have been reported.
Manufacturer
Polaris Industries Inc., of Medina, Minnesota
Remedy
Repair
Recall Number
24720

Product Information

Product Name
Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS Snowmobiles
Number of Units
About 2,200 (In addition, about 1,000 were sold in Canada)
Manufacturer Name
Polaris Industries Inc., of Medina, Minnesota
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-765-2747
Website www.polaris.com/en-us/off-road/owner-resources/help-center/email
Full Contact Information

Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com and click on "Off Road Recalls" at the bottom of the page or www.polaris.com/en-us/off-road-recalls/ to check if your vehicle identification number (VIN) is included in any recalls. Consumers can also contact Polaris' owner connections team at Owner.Connections@polaris.com or via an online forum accessible at https://www.polaris.com/en-us/off-road/owner-resources/help-center/email.