CONSUMER SAFETY ALERT

The window's sash can detach from the frame and fall, posing an injury hazard to consumers.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/pella-architect-series-casement-windows-recalled-due-injury-hazard
Official Consumer Product Safety Recall • December 21, 2023

Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)

This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.

Required Consumer Action

Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.

Contact Information

Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.

Recall Details

Sold At
Authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Com
Injuries
The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
Manufacturer
Pella Corporation, of Pella, Iowa
Remedy
Repair
Recall Number
24732

Product Information

Product Name
Pella Architect Series Casement Windows
Number of Units
About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
Manufacturer Name
Pella Corporation, of Pella, Iowa
Manufactured In
United States

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 888-276-7624
Website www.pella.com
Full Contact Information

Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.