CONSUMER SAFETY ALERT

The lithium-ion battery in the power banks can overheat, posing fire and burn hazards.
Official Consumer Product Safety Recall • October 17, 2024

Anker Power Banks Recalled Due to Fire and Burn Hazards; Manufactured by Anker Innovations

This recall involves Anker Power Banks with model numbers A1642, A1647 and A1652. The power bank can be used as a portable electronic charging device for smartphones, tablets, and laptops with a 12W (A1642), 15W(A1647), 20W(A1652) maximum output. Anker is engraved on the front, and the model numbers A1642, A1647 and A1652 are located on the back of the power bank.

Required Consumer Action

Consumers should immediately stop using the recalled power banks and contact Anker Innovations for instructions on receiving a free replacement power bank. Visit https://www.anker.com/product-recalls to register for the recall. Consumers should dispose of the lithium-ion batteries in accordance with local and state regulations.

Contact Information

Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus A LiveChat function is also available at https://support.anker.com/s/contact-us or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.

Recall Details

Sold At
Best Buy, Target, NEXT TRADING SAS, C2 Wireless and K Spider Inc. stores nationwide, and online at Amazon.com, ebay.com, AAliExpress.com, and Walmart.com, from January 2024 through July 2024 for between $40 and $60.
Injuries
The firm has received 28 reports of incidents of the batteries overheating, exploding, and the power bank catching on fire. Two injuries which included first and second degree burns to the consumer's hands have been reported.
Manufacturer
Anker Innovations Limited, of Hong Kong, China
Remedy
Replace
Recall Number
25011

Product Information

Product Name
Anker Power Banks
Number of Units
About 2,100
Manufacturer Name
Anker Innovations Limited, of Hong Kong, China
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-988-7973
Website support.anker.com/s/emailcontactus
Full Contact Information

Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A LiveChat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.