CONSUMER SAFETY ALERT

The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard.
Official Consumer Product Safety Recall • December 5, 2024

NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard

This recall involves High-bay LED light fixtures that were sold in white, and are typically used in commercial settings, such as warehouses and facilities with high ceilings. The fixtures include Linear High Bay fixtures with 110, 160, 220 and 320 watts. The following model numbers are included in this recall: NZ 9110.3, NZ 9110.4, NZ-9110.5, NZ 9160.3, 9160.4, NZ 9220.3, NZ 9220.4, NZ 9220.5, NZ 9321.3, NZ9321.3, NZ 9321.4, NZ 9321.5. The model name and number can be found on a label on the back of the recalled fixtures.

Required Consumer Action

Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.

Contact Information

NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information.

Recall Details

Sold At
NetZero USA, Citory Solutions, and Red Sail Developments and through other commercial distributors from August 2018 through October 2024 for between $100 and $415.
Injuries
The firm has received seven reports of loose LED boards burning. No injuries have been reported.
Remedy
Replace
Recall Number
25058

Product Information

Product Name
High Bay LED light fixtures
Number of Units
About 13,000
Imported By
NetZero USA Holdings Inc., of Alpharetta, Georgia
Manufactured In
China

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 888-326-2220
Website netzero-usa.com/recall
Full Contact Information

NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information.