CONSUMER SAFETY ALERT

The battery compartment within the avalanche transceiver could not have enough contact force to supply power. In some cases, the transceiver will fail to power on or cease operating during use. It would make it impossible to locate a victim in an avalanche emergency situation, which could result in serious injury or death.

In Conjunction with
https://recalls-rappels.canada.ca/en/alert-recall/pieps-pro-ips-avalanche-transceivers-recalled-due-risk-signal-transmission-failure
Official Consumer Product Safety Recall • December 26, 2024

Black Diamond Equipment Recalls PIEPS Pro IPS Avalanche Transceivers Due to Risk of Loss of Emergency Communications

This recall involves all Black Diamond Equipment PIEPS Pro IPS Avalanche Transceivers. The transceivers are black plastic with an LCD screen below a yellow mark button. They measure about 5 inches long by 3 inches wide. PIEPS appears in yellow lettering and PRO IPS in white lettering on the front of the unit. The first four numbers in the transceivers' serial number range from 2326 through 2445 for recalled units and can be found on the label on the inside of the battery compartment door.

Required Consumer Action

Consumers should immediately stop using the avalanche transceivers and contact Black Diamond for a full refund or free repair, including shipping. Consumers will not be asked for proof of purchase and will receive a pre-paid shipping label to return the recalled transceivers. Black Diamond is contacting all known purchasers.

Contact Information

Black Diamond toll-free at 866-306-0865 from 9 a.m. to 4:30 p.m. MT Monday through Friday, email at 2024ProIPSrecall@bdel.com, or online at https://www.blackdiamondequipment.com/en_US/content/product-recalls/ or www.blackdiamondequipment.com and click on "Product Recalls" located at the top of the webpage or for more information.

Recall Details

Sold At
Alpenglow Sports, Cripple Creek Backcountry, EVO Gear, Liberty Mountain, Mountain Chalet, Mammoth Mountaineering and other specialty outdoor stores nationwide, and online at www.backcountry.com, www.polaris.com and www.blackdiamondequipment.com from Febru
Injuries
Black Diamond has received one report of the battery compartment not operating correctly. No injuries have been reported.
Remedy
Repair
Recall Number
25077

Product Information

Product Name
PIEPS Pro IPS Avalanche Transceivers
Number of Units
About 770 (In addition, about 70 were sold in Canada)
Imported By
Black Diamond Equipment Ltd., of Salt Lake City, Utah
Manufactured In
Austria

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 866-306-0865
Website www.blackdiamondequipment.com/en_US/content/product-recalls/
Full Contact Information

Black Diamond toll-free at 866-306-0865 from 9 a.m. to 4:30 p.m. MT Monday through Friday, email at 2024ProIPSrecall@bdel.com, or online at https://www.blackdiamondequipment.com/en_US/content/product-recalls/ or www.blackdiamondequipment.com and click on "Product Recalls" located at the top of the webpage or for more information.