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CONSUMER SAFETY ALERT

A fuse within the avalanche transceiver can be defective and cause power to drain from the battery, posing a risk of loss of emergency communication which could result in serious injury or death.
Official Consumer Product Safety Recall • February 27, 2025

ARVA Recalls NEO BT PRO Avalanche Transceivers Due to Risk of Loss of Emergency Transmission; Risk of Serious Injury or Death

This recall involves ARVA Neo BT Pro Avalanche Transceivers. The transceivers are black plastic with an LCD screen below a red mark button. NEO BT PRO is written on the left side of the device. The affected beacons have serial numbers NBP00052-1027 to NBP00287-1127 and NB00300-1127 to NB11675-0329. The serial number is located inside the battery compartment on the underside of the battery compartment lid.

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Required Consumer Action

Consumers should immediately stop using the recalled device and contact NIC IMPEX ARVA CORP. for a free inspection and repair. The firm will give consumers a shipping label to return the recalled transceiver.

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Contact Information

ARVA toll-free at 844-636-2782 from 9 a.m. to 5 p.m. MT Monday through Friday or online at https://us.arva-equipment.com/content/1488-recall and click on "USA" or at https://us.arva-equipment.com/module/arvaextra/productrecall for more information.

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Recall Details

Sold At
Winter outdoor sporting goods and ski and snowboard stores nationwide and online at arva-equipment.com, backcountry.com and Evo.com from September 2022 through January 2025 for about $430.
Injuries
None reported
Remedy
Repair
Recall Number
25164
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Product Information

Product Name
ARVA Neo BT Pro Avalanche Transceivers
Number of Units
About 1,067
Imported By
Nic Impex ARVA Corp., of Orem, Utah
Manufactured In
France

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 844-636-2782
Website us.arva-equipment.com/content/1488-recall
Full Contact Information

ARVA toll-free at 844-636-2782 from 9 a.m. to 5 p.m. MT Monday through Friday or online at https://us.arva-equipment.com/content/1488-recall and click on "USA" or at https://us.arva-equipment.com/module/arvaextra/productrecall for more information.